Last updated: July 2026
STB Therapies respects your privacy and handles your personal information in accordance with UK data-protection law.
Who is responsible for your information?
Susan Braithwaite, trading as STB Therapies, is responsible for the personal information collected and used by the practice.
You can contact STB Therapies using the email link on this website.
Information I may collect
Depending on your contact with STB Therapies, I may collect:
- your name and contact details;
- enquiry, appointment and payment information;
- relevant health, medication and wellbeing information;
- information you provide in client forms and during sessions;
- consent, assessment and session records; and
- limited technical information generated when you use the website.
I only collect information that is relevant to providing and administering the service.
Why I use your information
Your information may be used to:
- respond to enquiries;
- arrange and provide appointments;
- assess whether hypnotherapy is suitable;
- keep appropriate clinical and administrative records;
- process payments;
- meet legal, professional, insurance and accounting responsibilities; and
- respond to serious safety or safeguarding concerns.
The lawful bases used may include contract, legal obligation, legitimate interests, vital interests and consent.
Health and therapy information is sensitive personal information. It is normally used with your explicit consent.
Who information may be shared with
Your information is not sold or used for unrelated marketing.
Where necessary, limited information may be processed or shared with:
- services used to operate the website, bookings, payments and clinical records;
- my professional supervisor, normally using anonymised information;
- healthcare professionals where you have given permission;
- insurers, professional advisers or regulatory bodies where necessary; or
- emergency, safeguarding or legal authorities where there is a lawful reason.
Only information reasonably necessary for the purpose will be shared.
How long information is kept
Adult clinical records are normally kept for seven years after therapy ends.
Other records, such as financial information, may be kept for a different period where required by law.
Information is securely deleted or destroyed when it is no longer required.
Your rights
Depending on the circumstances, you may have the right to:
- request a copy of your information;
- ask for inaccurate information to be corrected;
- ask for certain information to be deleted or restricted;
- object to certain uses; and
- withdraw consent where consent is being relied upon.
Some rights may be limited where information must be retained for legal, professional or insurance reasons.
Complaints
Please contact STB Therapies if you have a concern about how your information has been handled.
You may also complain to the Information Commissioner’s Office, the UK data-protection regulator.
Contact
For privacy questions or requests, please contact STB Therapies by email.