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Privacy Policy

Susan Braithwaite Therapies

This privacy policy explains how I collect, use, store, and protect your personal information when you use my website or work with me.

I am committed to protecting your privacy and handling your data in a calm, respectful, and lawful way.

Who I am

Susan Braithwaite Therapies

Hypnotherapy services based in Scotland

Email: hello@susanbraithwaite.co.uk

I am the data controller for any personal information you provide.

What information I collect

I may collect and store the following information:

  • Your name
  • Email address
  • Phone number
  • Booking and appointment details
  • Information you choose to share during an enquiry or consultation
  • Brief professional notes from consultations or sessions

I only collect information that is necessary to provide my services or respond to enquiries.

How I collect your information

Your information may be collected when you:

  • Fill in a contact or booking form on my website
  • Book an appointment using my online booking system
  • Contact me by email
  • Take part in an initial consultation or therapy session

Why I collect your information

I collect and use your information in order to:

  • Respond to enquiries
  • Manage bookings and appointments
  • Provide hypnotherapy services
  • Keep brief professional notes to support ongoing work
  • Meet legal, ethical, and insurance requirements

Your information is never used for purposes unrelated to my services.

Legal basis for processing your data

Under UK GDPR, I process your data based on:

  • Consent – when you contact me or book an appointment
  • Contract – when you engage my services
  • Legitimate interest – to manage my practice responsibly

You may withdraw consent at any time by contacting me.

How your information is stored

Your data is stored securely using:

  • Password-protected systems
  • Secure cloud storage
  • Professional booking software

Access to client information is restricted to me only.

I do not store more information than necessary, and I take reasonable steps to protect it from loss, misuse, or unauthorised access.

Client notes

If you attend a consultation or therapy session, I keep brief professional notes to support our work together.

These notes:

  • are factual and concise
  • are stored securely
  • are kept confidential

How long I keep your information

  • Initial consultations that do not proceed to sessions:Information is kept for up to 12 months, then securely deleted.
  • Client records and session notes:Information is kept for up to 7 years after the final session, in line with professional and legal guidance, then securely deleted.

Sharing your information

Your information is not shared with third parties unless:

  • you give explicit consent
  • I am legally required to do so

I do not sell or trade personal data.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data I hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally appropriate)
  • Withdraw consent
  • Raise a concern with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact me by email.

Cookies

This website uses cookies to ensure it functions properly and to improve your experience.

You will be asked to give consent to non-essential cookies when you visit the site. You can change or withdraw your consent at any time via your browser settings.

Changes to this policy

This privacy policy may be updated from time to time.

The most recent version will always be available on this website.

Last Update: 13/12/2025